At IT Gadgets Store, we strive to ensure that every purchase provides a positive and satisfactory experience, delivering the right product to our valued customers. In the rare instance of a manufacturing fault or the receipt of an incorrect product, we offer a hassle-free exchange or return process.
Returns, exchanges, refunds, or warranties will not be applicable under the following conditions:
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Physical Damage or Burned Items:
- We do not accept returns, exchanges, or provide refunds for items that have sustained physical damage or have been subjected to burning.
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Digital Products and Software:
- All sales of digital products and software are final. No returns, exchanges, refunds, or warranties apply to these items.
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Clearance Sale Items:
- Products marked as clearance sale items are non-returnable and non-refundable.
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Intact Seal Torn or Damaged:
- Items with a broken or damaged seal will not be eligible for return, exchange, refund, or warranty.
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Undergarments Items:
- For hygiene reasons, returns, exchanges, or refunds are not applicable to undergarments items.
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Accessories, Charger, or Adapter:
- Returns, exchanges, refunds, or warranties do not cover accessories, chargers, adapters, or any additional items included with the product.
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Unpaid Gift Items:
- Gift items that were not paid for are not eligible for return, exchange, refund, or warranty.
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Product Scratches:
- Items with visible scratches are not eligible for return, exchange, refund, or warranty.
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Non-Resellable Conditions:
- Returns, exchanges, refunds, or warranties will not be granted if the item is not in resellable conditions.
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Incomplete Items:
- Items must be returned with all original accessories, papers, and other delivered components to be eligible for return, exchange, refund, or warranty.
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Incompatibility with 3rd Party Apps, Software, or Devices:
- We do not accept returns, exchanges, or provide refunds if the product is not compatible with any 3rd party apps, software, or devices.
Please review these conditions carefully before making a purchase, as they outline the circumstances under which returns, exchanges, refunds, or warranties are not applicable. If you have any questions or concerns, feel free to contact our customer support.
To initiate a return or exchange, it is imperative to capture an unboxing video. We kindly request customers to provide this video as part of the return/exchange request, as it helps streamline the process. Please note that return or exchange requests without an accompanying unboxing video will not be accepted.
Should you encounter any issues, please notify us within 24 hours via email at support@itgadgetstore.com.
Return Guidelines:
- Ensure all original packaging, including boxes, warranty cards, manuals, accessories, stickers, labels, and gift items, is included.
- Avoid applying sticky tape directly to the product.
- Return the item to our office or dispatch it via courier to our office address. Customers are responsible for covering courier charges when returning the package.
Processing and Refund:
Upon receiving the returned product, we will promptly assess its condition. If a refund is deemed necessary, it will be processed within 72 hours.
Courier Charges:
- In the case of a product fault, we will cover courier charges within Dhaka (60 BDT) and outside Dhaka (120 BDT). Additional charges, if any, will be borne by the customer.
- If the product is in good condition, but the customer wishes to return it for a refund, all payment processing fees and delivery charges will be the responsibility of the customer.
Discounts, Cashback, and Gifts:
Customers who have received discounts, cashback, or gifts along with their purchase are kindly requested to return these items to facilitate a smooth refund process.
Thank you for choosing [Your Company Name]. We appreciate your understanding and cooperation in adhering to our return and exchange policies. If you have any questions, feel free to contact our customer support team.